Frequently Asked Questions (FAQs)

Last updated: September 23, 2025 This page answers common questions from our key audiences — Students & Researchers, Brands & Advertisers, and Corporate/Enterprise teams — across our services (Digital & Creative, Web & Cloud, Network & Security, Logistics & Fulfillment, Events & Activations, and Analytics). For anything not covered here, email info@pkxmarketing.com

Students & Researchers

Yes. We provide academic discounts and research partnerships for universities and student societies. Submit a request at example.com/academic with your institute email and a brief proposal.

We support capstone projects with sandbox APIs, anonymized datasets (where applicable), and mentoring slots. Availability is limited; apply at example.com/labs.

We run 6–12 week internship cycles in engineering, design, marketing, and operations. Open calls are posted at example.com/careers.

Brands & Advertisers

We deliver full‑funnel campaigns across social & search ads, programmatic, OOH/DOOH, influencer collaborations, and event sponsorships. We also provide creative production (static, video, 3D) and landing pages.

We track reach, frequency, CTR, CPC/CPM, view‑through, conversions, ROAS, and brand‑lift where feasible. Dashboards are shared weekly with clear insights and next‑best actions.

Yes — from concept to execution (booths, demos, sampling, chef shows, PR). We manage permits, production, staffing, and on‑ground reporting.

Corporate/Enterprise

Yes. Enterprise packages include SLAs, quarterly business reviews, a dedicated AM, and priority support via a shared channel.
Yes. Enterprise packages include SLAs, quarterly business reviews, a dedicated AM, and priority support via a shared channel.

We can share our security whitepaper, DPA, and compliance attestations (e.g., ISO‑aligned processes) under NDA.

General & Onboarding

Small projects: 3–10 business days. Mid‑scale: 2–6 weeks. Enterprise programs: 6–12+ weeks, depending on scope and integrations.

A signed SoW, brand guidelines, technical access (if any), and primary KPIs. For logistics, product & route details; for events, venue and schedules.
Absolutely. We run discovery workshops to map goals, audience, channels, budgets, and success metrics.

Technical & Security

We deploy to AWS, Azure, GCP, or self‑hosted servers. For websites, we support CDN, WAF, backups, autoscaling, and observability.
Data is handled under contractual purpose limitation, encrypted in transit (TLS) and at rest (where configured). Access is role‑based and logged.
Yes. We perform internal security scans and can coordinate third‑party audits and PT engagements.

Pricing & Billing

We offer fixed‑scope, retainer, and time‑and‑materials models. Media budgets are billed separately with transparent fees.
Bank transfer, corporate cards, and approved POs. Standard terms are Net 15–30 depending on package and region.
Service credits may apply for SLA breaches; refunds are handled per contract terms.

Logistics & Fulfillment

Yes. We support domestic/international parcels, COD remittance, and API integration for label generation and tracking.

We provide air/sea freight brokerage, warehousing, and customs coordination. Lead time depends on route, carrier, and commodity.

Events & Activations

End‑to‑end support: concept, 3D booth design, fabrication, AV, staffing, live coverage, and post‑event analytics.

Yes, including jury management, stage flow, brand placements, and safety protocols.

Data & Analytics

We implement GA4, pixel/conversion APIs, server‑side tagging, and BI dashboards with clear attribution models.

We can share anonymized benchmarks and selected case studies under NDA.

Support & SLAs

Email/ticketing, phone UAN, and a shared chat channel for enterprise clients. Coverage: 9am–9pm; 24/7 available on premium plans.

We follow incident severity levels with response and resolution targets. A post‑mortem is shared for SEV‑1/2 incidents.

Legal & Compliance

Yes. We work under mutual NDAs, DPAs for data processing, and MSAs with project‑specific SoWs.

We adhere to applicable telecom, commerce, advertising, and data regulations within each operating region.

Didn’t find what you need?

Email info@pkxmarketing.com with your use‑case and we’ll connect you with the right team within one business day.